Delivery & Returns

We Provide Free Delivery on all items to UK Mainland Only.  For  Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland, Europe there will be a surcharge but please contact us so we can provide you with a cost before you make the purchase.

We use Royal Mail for smaller items and Parcelforce for bigger items. If you wish you can purchase an express delivery then we can send your item on an express delivery.

Most Items will be dispatched within 1 Working day.

Unwanted Goods

If you wish to return items to us such as it does not suit your purpose or if you have simply changed your mind, to return an unwanted item, the following criteria must be met:

  • You must have contacted us by phone or e-mail within 7 calendar days of receipt of your goods.
  • The goods must be returned complete with ALL accessories and manuals/guides including free gifts.
  • Once an exchange/refund has been agreed the goods must be returned to us within 14 calendar days.

As long as the goods are sent back to us in the same condition that they were sent to you, we will provide a full refund. It is your responsibility to return the goods to us in a safe and secure manner. If you decide to cancel your order and it’s been more than 14 calendar days since you received your goods, it will be at our discretion whether we accept your return or not. Please be advised that all goods will be inspected upon their return. If the goods returned have been handled more than a basic inspection then we will deduct cost of 20% for their diminished value.

Undelivered Goods

If your goods have not arrived within 5 working days of confirmed dispatch, you must notify us within 7 days of dispatch. Before you notify us, please check at your local sorting office/depot to see if the item is awaiting collection there. When notifying us, please confirm the delivery address that the item has been sent to.

Goods Damaged/Dead on Arrival

If you discover that your goods are visibly damaged on arrival, please sign as "Damaged" and accept the delivery, then contact us within 24 hours and provide details of the damage. If more than 24 hours have passed before you report the issue we may be unable to help.

Incorrect Item Received

While we do uphold a very high standard of picking & packing procedures, occasionally mistakes can happen. If you happen to receive an incorrect item then please accept the delivery as normal and notify us within 24 hours of receipt so that we can resolve the problem for you. Incorrect goods must be returned to us in an unused condition.

Goods have become faulty during use

If your goods become faulty during use and are still within the warranty period please contact us with details of when you made the purchase.

Warranty

New: 12 Months

New other: 6 Months

Refurbished: 3 Months

Used: 3 Months

Goods outside of our warranty period are no longer covered by us but may still fall under the manufacturer's warranty period and will be subject to their own warranty agreement.